ANOTHER CHAPTER OF "THEY WALK AMONG US

Actual call centre conversations!

 

Customer:     'I've been calling 700-1000 for two days and can't get through; can you help?'
Operator:      'Where did you get that number, sir?'
Customer:     'It's on the door of your business.'
Operator:     'Sir, those are the hours that we are open.'

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Samsung Electronics
Caller:          'Can you give me the telephone number for Jack?'
Operator:     'I'm sorry, sir, I don't understand who you are talking about.'
Caller:          'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give
                      me the number for Jack?'
Operator:      'I think it means the telephone plug on the wall.'

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RAC Motoring Services
Caller:         'Does your European Breakdown Policy cover me when I am traveling in Australia ?'
Operator:     'Does the policy name give you a clue?'

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Caller (enquiring about legal requirements while traveling in Europe )
'If I register my car in France, and then take it to England, do I have to change the steering wheel to the other side of the car?' 

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Directory Enquiries
Caller:  'I'd like the number of the Argo Fish Bar, please'
Operator: 'I'm sorry, there's no listing.  Are you sure that the spelling is correct?'
Caller: 'Well, it used to be called the Bargo Fish Bar but the 'B' fell off.' 

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Then there was the caller who asked for a knitwear company in Woven.
Operator:        'Woven? Are you sure?'
Caller:             'Yes.. That's what it says on the label -- Woven in Scotland .....'

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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: 'I haven't got a pen, so I'm steaming up the window to write the number on..'

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Tech Support:      'I need you to right-click on the Open Desktop.'
Customer:             'OK..'
Tech Support:      'Did you get a pop-up menu?'
Customer:             'No.'
Tech Support:      'OK. Right-Click again. Do you see a pop-up menu?'
Customer:             'No.'
Tech Support:      'OK, sir. Can you tell me what you have done up until this point?'
Customer:            'Sure. You told me to write 'click' and I wrote 'click'.' 

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Tech Support:      'OK. At the bottom left hand side of your screen, can you see the 'OK' button displayed?'

Customer:             'Wow! How can you see my screen from there?'

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Caller:  'I deleted a file from my PC last week and I just realized that I need it.  So, if I turn my system clock back two weeks will I get my file back again?'

 

Thanks Kerry