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Thursday, July 28, 2011

Apparently this works Worth Reading

Any time you call an 800 number        


(for a credit card, banking, charter communications, health and other insurance, computer help desk,         etc.  etc. ) and you find that you're talking  to a foreign customer service representative
(with an accent difficult to inderstand/ perhaps in India, Philippines, etc), please consider doing the    following:

After you connect and you realize that the Customer Service Representative is not working in Canada.
(you can always ask,  if you are not sure about the accent), please, very politely (this is not about trashing         other cultures) say, "I'd like to speak to a Customer Service Representative in Canada."

The rep might suggest talking to         his/her manager, but, again, politely say, "Thank         you, but I'd like to speak to a Customer Service Representative in         Canada ."

YOU WILL BE IMMEDIATELY         CONNECTED TO A REP IN CANADA .

That's the rule and the LAW.

It takes less than one minute to have your call re-directed to Canada Tonight when I got redirected to   a Canadian Rep, I asked again to make sure - and yes, she was from Calgary . Imagine what would happen if every Canadian Citizen insisted on talking to only Canadian phone reps, from this day on.
Imagine how that would ultimately impact the number of Canadian jobs that would need to be created ASAP.

If I tell 10 people to consider         this and you tell 10 people to consider doing this - see what I         mean...it becomes an exercise in viral marketing 101.

Remember - the goal here is to         restore jobs back here at home - not to be abrupt or rude to a         foreign phone rep. You may even get correct answers, good advice, and         solutions to your problem - in real English.

Thanks Heather C

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