Mouse Balls

NOTE: I don't know how anyone could write this with a straight face!
> > This was an actual memo sent at an unnamed computer company to its
> > employees. It went to all the company's field engineers, and it was in
> > regard to a computer peripheral problem. The author of this memo was
> > quite serious; the engineers rolled on the floor! (Especially note the
> > last sentence!)
> > 
> > INSTRUCTIONS FOR REPLACING MOUSE BALLS
> > 
> > Mouse balls are now available as FRU (Field Replacement Unit).
> > Therefore, if a mouse fails to operate or should it perform erratically,
> > it may need a ball replacement. Because of the delicate nature of this
> > procedure, replacement of mouse balls should only be attempted by
> > properly trained personnel.
> > 
> > Before proceeding, determine the type of mouse balls by examining the
> > underside of the mouse. Domestic balls will be larger and harder than
> > foreign balls.
> > 
> > Ball removal procedures differ depending upon the manufacturer of the
> > mouse. Foreign balls can be replaced using the pop-off method. Domestic
> > balls are replaced by using the twist-off method.
> > 
> > Mouse balls are not usually static-sensitive. However, excessive handling
> > can result in sudden discharge.
> > 
> > Upon completion of ball replacement, the mouse may be used immediately.
> > It is recommended each replacer have a pair of spare balls for maintaining
> > optimum customer satisfaction. Any customer missing his balls should
> > contact the local personnel in charge of removing and replacing these
> > necessary items.

Thanks Randy